TERMS AND CONDITIONS
Refund / Cancellation policy
Design services
All design work will be provided within the timeframe handed to the client, your deposit is 50% or a payment plan is set up. All design slot dates must be cancelled if needed within 5 days, deposits are non-refundable or can be used towards any of our services. Digitals Professionals has the right to void off projects if rude or intolerant language is used.
All designs require the full brief before or during the process of designing to create the best possible design for your business, this inspiration may include; fonts, colours, design layout, this is a crucial part of the design process. If this is not provided within the set timeframe the booking will have to be moved to the next available booking date.
All design work is non-refundable due to the labour and software costs, once the design process has started, all deposits are also non-refundable. If we choose to void the project due to intolerant language or rudeness, your deposit is non-refundable. Once placing a deposit you are signing up to our terms and conditions clearly posted on our social media and website.
ABANDONED PROJECTS
Each project has a timeline and an estimated start and completion date. Please respect our timeline and respond in a timely fashion with any revision requests once project has commenced. A project will be considered abandoned if we have not heard from you in 20 days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If we have not heard from you and you contact us after the 20 day abandonment, a start up fee may apply.
PORTFOLIO AND WEBSITE CREDIT
We reserve the right to add completed projects to our portfolio. If there is a privacy issue involved, please inform us.
PAYMENT PLANS
Please ensure payment plans are made on time, if these cannot be made on time we allow up to 48 hours for payment to be sent before project is voided.
Print services
Print services come in matte, glossy, foiled and also spot glossed. Only design and paintwork is available to purchase. All design and print work is non refundable, however if you are not satisfied with the print quality we offer a reprint policy in place. This is due to our company using various suppliers. Design & print work for small projects can take up to 10 working days, larger prints can take up to 3 weeks. We use Royal Mail, DPD, and Parcelforce signed delivery to ensure there are no issues with the delivery process.
Premade Content
Once Premade content has been sent this cannot be refunded, please read through the content descriptions carefully to see what is included and if this is the right purchase for you, all content is available to edit with WORD, Pages, and CANVA.
Referral Scheme
Welcome to our referral scheme there is a few policies you must agree to before joining. We will only payout your £30 or £30 amazon e-voucher once the client has secured their booking with us. The booking must be one of our Website Design packages, these can be from the following; The foundations Package, Plus Premium Package or our Level Up Package. You can refer up to 20 potential clients in one month and we also offer the client £30 off their booking. They MUST use the code we provide to you when booking so we understand where they have been referred from.